How to pay your Rent
Your Tenancy Agreement says that rent is due weekly or monthly in advance. You can choose the way of paying that suits you best.
Direct Debit
If you have a bank account, the best way of paying is by weekly or monthly Direct Debit. We can supply the Direct Debit form or set up the Direct Debit over the phone and calculate the monthly figure for you. Please phone the Customer Services Centre if you would like to pay this way.
Allpay
Using an Allpay rent payment card you can pay your rent at various high street outlets.
In the Post Office
We will send you an Allpay rent payment card. You can use this to pay your rent by cash or cheque in the Post Office. You will be given a receipt by the Post Office.
At any shop showing the PayPoint sign
Using your Allpay rent card you can make payments in cash at any shop showing the ‘PayPoint’ sign. The shop will give you a receipt.
By telephone
If you have a credit or debit card you can pay your rent over the telephone by ringing 0844 557 8321. Please make sure you have your rent payment card handy when you call.
Via the Internet
You can pay using your debit or credit card by logging on to www.allpay.net and clicking the ‘make a payment button’. Please make sure you have your rent payment card handy.
At our offices
If you prefer, you can send or bring a cheque to our offices in Sydenham. We cannot accept cash and would prefer you to pay by Direct Debit or using your rent payment card.
By Standing Order
We can supply you with a Standing Order form if you would like to pay this way. However, we would prefer you to pay by Direct Debit so that the amount can be changed when your rent changes, without you having to take any action.
Housing Benefit
If you are entitled to full or part Housing Benefit, payments will normally be sent straight to us. If you are only entitled to part Housing Benefit, it may be paid directly to you and you will need to make your own payments by Direct Debit or by using your Allpay rent card.
If you are having problems paying your rent
It is very important that you let us know straightaway if you are having trouble paying your rent. We can advise you on your entitlement to state benefits and we can help you fill in forms. We can refer you for debt advice if you have other debts. We understand that there may be times when you genuinely have difficulties paying your rent. We will listen to the reasons you give us and we can make an arrangement with you for you to make up any missed payments of rent by installments, but we expect you to clear your account as quickly as possible.
How you can check your rent account balance
If you would like to see your rent account online you can register at www.Hexagon.org.uk for ‘seemydata’. You will be sent a password which will enable you to log in to see your account online.
We will send you a statement of your account every quarter. You can ask the Customer Desk or your Housing Officer to send you a statement at any time or you can get a balance over the phone. (We may some security questions first.) We will send a statement of account with most of our letters to you about rent arrears.
If you do not pay your rent.
We will do all we can to help you if you fall behind with your rent payments but it is vital that we collect rent from our tenants in order to maintain the service which we give as a landlord. If you persistently do not pay your rent on time, or if you do not keep to an arrangement you have made to make up missed payments we will follow our procedure to recover arrears. Please ask for a copy of our leaflet ‘Rent Arrears?’ for more information about our procedure.
You risk losing your home if you do not pay your rent.
Rent first - please