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Managing Agents
Managing Agents
Managing Agents
The Resident Involvement Team works with ten groups (known as “managing agents”)
who manage homes on our behalf. The properties still belong to Hexagon and the tenants living in these homes largely have the same rights and responsibilities as those living in the homes that Hexagon manages directly.
Housing Co-ops
The managing agents of these homes are mainly comprised of housing co-operatives – this is where the tenants manage their own homes through an elected committee of officers (Chair, Secretary, & Treasurer) and sub-committees. Most of the co-ops also employ staff to carry out the day-to-day tasks.
The housing co-ops cover most of the services that you would expect Hexagon’s housing management and maintenance teams to provide. Hexagon, and its forerunner organisations, has had a longstanding relationship with housing co-ops, a number of whom we have been working with for over twenty years.
Shortlife schemes
There are two groups who manage a small number of temporary housing (“shortlife”) schemes. These are homes which Hexagon does not own but have leased on a long-term basis from private owners or from a local authority. Our involvement in shortlife housing is diminishing as the leases for these properties come to an end and they are returned to their owners.
Co-op services and Hexagon services
The homes managed by our managing agents are mainly in Lewisham and Southwark with a small number also in Greenwich. Hexagon has formal management agreements with the co-ops and other managing agents which details the division of responsibilities for managing these homes. Most of the day-to-day contact with the tenants will be from our managing agents although Hexagon does some provide some of the same services that a directly managed tenant would recognise (e.g. stock improvement works via the Decent Homes programme and cyclical maintenance). The tenants in the homes owned by Hexagon also have access to Hexagon’s transfer waiting list.
The role of the Resident Involvement team is to provide support and monitor the work of our managing agents and we have regular contact with them on a complete range of housing issues (e.g. dealing with anti-social behaviour, rehousing tenants and other aspects of the team’s Resident Involvement work).
Managing Agents as at 2011:
(1) Managing Agents for Hexagon owned homes
ABC Southwark Housing Co-op
Local Authority: Southwark
Number of properties: 36
Acceptable Face Housing Co-op
Local Authority: Lewisham
Number of properties: 8
Balfour
Street Housing Project
Local Authority: Southwark
Number of properties: 21
Brockley Tenants Co-op
Local Authority: Lewisham
Number of properties: 77
Kirkdale Housing Co-op
Local Authority: Lewisham
Number of properties: 15
Lewisham Family Self-Help Association
Local Authority: Lewisham
Number of properties: 26
Matrix Housing Co-op
Local Authority: Southwark
Number of properties: 11
South Bank Housing Co-op
Local Authority: Southwark
Number of properties: 34
Three Boroughs Housing Co-op
Local Authority: Lewisham & Southwark
Number of properties: 82
TOTAL PERMANENT TENANCIES
MANAGED: 310
(2) Managing Agents for shortlife schemes:
ABC Southwark Housing Co-op
Local Authority: Southwark
Number of properties: 1
SIMBA Housing Association
Local Authority: Greenwich
5
TOTAL SHORTLIFE TENANCIES
MANAGED: 6