Home > Residents > Tenants Handbook > 3 - Repairs & Improvements > Aids and Adaptations

If you have a disability or other condition that means you have difficulty with certain aspects of your home (getting in and out the bath, for example), we may be able to assist with an Aid or Adaptation. You do not need to be registered disabled to qualify, and the type of adaptations which we carry out include stair lifts, ramps, hand rails and level access showers.
If you suffer from some form of disability and feel that an adaptation may be of benefit to you, please initially contact your Housing Officer for further information. We will discuss with you the sort of assistance you need, and whether it is possible in your home.

We will usually require a supporting letter with recommendations from an Occupational Therapist from your local council, Social Services Department. Once we receive the Occupational Therapist’s recommendation, our Technical Services department carry out an assessment for a number of factors:

The recommendation will be assessed for general suitability or practicality
Where a large amount of work has been requested and a move may be more suitable
Whether the works provide a long-term solution, particularly in the case where a large amount of expenditure is envisaged
Whether the items should be provided by Social Services, e.g. bath or shower boards

Once we have carried out the above assessment, and assuming the works will be proceeding, Technical Services will either place an order for the works or specify or obtain quotes/tenders from contractors, depending on the size of the work. Due to some aids and adaptations requiring ongoing servicing and possible replacement in future years, the Association may have to
charge a service charge in addition to the basic rent. These charges are set to reflect the cost of the actual service provided. We will always discuss any potential charges with you before going ahead with any work.

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