Home > Residents > Tenants Handbook > 1 - General > Equal Opportunities Statement

This is an extract from our full Equal Opportunities Statement, and relates specifically to our Housing Services. If you would like a copy of the full statement, please contact our Customer Services Centre.

Hexagon Housing Association is committed to promoting equal opportunities both in the provision of housing services and in our employment practices. Hexagon serves diverse communities in south east London and we recognise that many within this community suffer from discrimination, disadvantage and injustice. Through our work in providing affordable housing and care services, we can and should help ensure fair treatment for all members of these communities, regardless of race, ethnic origin, or nationality; gender; disability, whether mental or physical; religion; marital or family status; sexuality or sexual orientation; HIV status; age or physical appearance. We recognise that because some groups of people experience prejudice or discrimination, that to make opportunities really available, we have to make an extra effort.

We will promote fair access to housing by:

• Monitoring the allocation of our homes, including the quality of accommodation, to ensure that discrimination does not occur
• Ensuring that our priority system for assessing the rehousing needs of our own tenants reflects equality principles
• Working with our Local Authority partners to eliminate any discrimination in the nominations of households for rehousing
• We will ensure that we consult all tenants effectively (especially those facing discrimination), individually through surveys and through mechanisms such as tenants’ associations to ensure that the housing service meets their needs
• We will ensure that tenant involvement and participation activities promote the full and active participation of all groups
  of tenants in tenants’ associations and participatory forums and we will challenge tenants voicing discriminatory views
• We will ensure that our complaints procedure is accessible to all and feedback about the service is given proper consideration
• We will not tolerate harassment of tenants and will take the strongest possible action against perpetrators, and we will be
  proactive in co-operating with other agencies in dealing with racial harassment
• We will provide appropriate means of communication such as the provision of an interpreting service and key information on
  audio tape as required
• We will try to ensure that the housing service responds sensitively to the needs of vulnerable tenants and will provide, where financially possible, extra services in response to those needs
• We will provide care for those in our care homes appropriate to their social and cultural and religious needs
• We will only use contractors and consultants who have an equal opportunities policy that is broadly consistent with our own aims
• We will only use contractors in occupied homes who are prepared to sign up to our ‘Customer Care’ guidelines and will not give them any more work if there is a substantial and unresolved breach of the guidelines.

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