Estate Services is the term we use for the work we do where Hexagon are responsible for the environment around your home.  It includes things like:

• cleaning communal areas, staircases, entrances
• repairing items such as windows in communal areas
• looking after communal gardens or planted areas 
• making sure all footpaths etc are clean and safe
• keeping car parking areas clean and tidy 
• removing abandoned vehicles and dumped rubbish
• keeping bin sheds/areas clean and tidy 
• removing graffiti

Our aim is to provide high quality estate services, and our minimum Service Standards are set out below.

• Details of the specific estate services provided where you live will be posted on your Notice Board, with full details available on request.
• Cleaning visits will be weekly or fortnightly, depending on your local contract.
• Gardening visits will be sufficient to ensure that all gardens or planted areas are maintained
  to good standard at all times.
• All areas where estate services are provided will be inspected by Hexagon staff at least once a month.
• Every three months, we will arrange a full estate inspection with housing and maintenance 
  staff.  Residents will be notified in advance of these inspections, and invited to attend.
• We will start action to remove abandoned vehicles within 5 working days of notification. 
• Fly-tipped or bulky rubbish will be removed within 5 working days of being reported. Hazardous waste or rubbish that is blocking the way will be removed sooner.
• Repairs to communal areas will be carried out within Hexagon’s published repairs priority timescales.
• Light bulbs will be replaced within 5 working days of being reported.
• Full details of the cost of providing the services, and your service charge, will be provided annually.  They will also be available anytime on request.
• Where we fail to provide a service that you pay for, you may be entitled to a refund.  Full 
  details are explained in our leaflet ‘Your Service Charge Explained’.
• We will involve residents in any proposals to change the services provided.