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How YOU can influence the way Hexagon works

Core Values

Hexagon values the input and opinions of all of its residents and they are at the heart of everything we do as an Association.  The Resident Involvement Team may be the first point of contact for residents on involvement issues, but all of our teams are committed to ensuring that we work alongside residents to achieve the best service possible.  Hexagon wants to make sure that all aspects of resident involvement promote the satisfaction of all of its diverse residents.

Resident Involvement Policy

Our Resident Involvement Policy summarizes our strategy for working alongside residents.  The policy has been developed in consultation with residents and will be reviewed with them annually to assess its impact and effectiveness.  Below is a summary of the key objectives we want to achieve through working alongside Hexagon residents:

• To ensure effective and open communication with all of Hexagon’s diverse residents
• To continuously improve our services
• To ensure accountability to all of Hexagon’s diverse residents
• To provide support for individual residents and to their communities

The Resident Involvement Policy is freely available to all residents. To obtain a copy simply contact the Customer Services Centre on 020 8778 6699.
 
Resident Involvement Team

The Resident Involvement Team supports and implements our resident involvement work.  If you are interested in being an active resident, whether it is becoming a board member, setting up a residents’ association in your area or just being willing to take part in occasional surveys, please contact the team on 020 8778 6699 and ask for Catherine Foxwell or Marley Simmons.

Community Development Team

The Community Development Team also works to involve residents and runs a range of special projects including: advice sessions, resident fun days, the first ever Housing Association Time Bank and free courses such as DIY, gardening skills, IT and business start-up.

The team can be contacted on 020 8778 6699.

Supporting Resident Involvement

Methods and issues:
Hexagon promises to involve its diverse residents using a range of methods and projects and to consult on the issues that residents say are most important to them.  Hexagon appreciates that residents want to be involved in different ways and are interested in different issues.

Training:
Hexagon provides training support for residents to enable their participation as active residents.  You won’t necessarily need training to be involved as an active resident, but some of Hexagon’s involvement work requires specific skills.  We will provide free training for these activities.

Language:
Translators will be provided where necessary to enable resident involvement.  Staff appreciate that some residents may have literacy difficulties and many of our involvement activities do not require residents to do reading or writing.

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