Home > Residents > Tenants Handbook > 2 - Your Tenancy > Harassment

Hexagon is committed to taking action against harassment. Harassment is the deliberate interference with the comfort and safety of any person on grounds of race, colour, religion, sex, sexual preference, disability or age. It includes incidents of verbal abuse, “hate mail”, threats and acts of violence as well as damage to property and graffiti.

Examples of harassment include:

• Using or threatening to use violence
• Using an animal to threaten another person
• Using abusive, racist or insulting words or behaviour
• Damaging or threatening to damage another person's home or possessions
  Writing threatening, abusive or insulting graffiti
• Doing anything that interferes with the peace, comfort or convenience of other people
  Using or threatening to use violence against any employee, agent, or contractor of Hexagon Housing Association

If you know of or have seen harassment taking place around our properties, you should tell us about it. (Phone Customer Services on 0208 778 6699) You should also tell the police.

We will:

• Investigate quickly all incidents reported to us
• Work jointly with the police, as harassment is a crime
• Provide advice and support to you
• Treat any repairs required as a result of the incident as an emergency
• Seek remedies and take legal action through injunctions and criminal prosecution of perpetrators
• Where the perpetrator is a Hexagon tenant, take action for breach of tenancy and seek eviction
• With your permission, inform and work with the local authority to tackle harassment on a neighbourhood basis

Any information you give us will be treated in strict confidence. Following a report of harassment, your housing officer will arrange to visit you urgently to assess the situation and plan the action we need to take to advise and support you. If we subsequently decide to take legal action against known perpetrators, we will need evidence from you. Therefore, you need to keep a diary of the date and time of any incidents. We will consider all requests for rehousing that arise from serious harassment and we will also seek to deal with the cause, rather than see it repeated.

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