Home > Residents > Tenants Handbook > 3 - Repairs & Improvements > How do I report repairs?

There are lots of different ways of reporting repairs to Hexagon:

- On the Repairs freephone 0800 393 338 – you can ring between 8:00am and 6:00pm Monday to Friday (except Bank Holidays), the busiest time tends to be between 9:00 am and 11:00 am – so it is often a good idea to ring at other times if possible.  If the repair you are reporting is an emergency, it is always best to telephone.

- In person at Hexagon’s Office 130 – 136 Sydenham Road, London, SE26 5JY.

- By e-mail - customer_desk@hexagon.org.uk     If you do send an e-mail please let us have a telephone number too as we might need to speak to you before raising an order.

- On-line through Hexagon’s website www.hexagon.org.uk  - this is due to be live in late 2003 or early 2004.

- To any member of Hexagon’s staff, if they are visiting you at home.  They will report it to the Customer Services Desk on your behalf. 

- You can write to us at the same address as above – but as this may take several days to reach us it is not a good idea for anything that is at all urgent.

- Maintenance surgeries which are held on the last Friday of every month from 9.00am – 1.00pm.

What do I do if a repair is needed when your office is closed?
- If an emergency repair (see below for what counts as an emergency) is needed outside our office hours please ring the repairs freephone 0800 393 338 there will be a recorded message which will give you further information and enable you to speak to one of our contractors.

- Repairs that are not emergencies can still be reported by e-mail or through the website.  Alternatively, you can contact us when the office is next open.

Printer Friendly Version