Hexagon aims to provide a high standard of service to its residents and service-users. Our Service Standards set out the minimum level of service you can expect from Hexagon and we are committed to meeting all of these standards.

Our Service Standards have been agreed in consultation with Hexagon residents and service-users and we value the time and commitment which residents and service-users have put in.

Service Standards - Aids & Adaptations   ||downloadAids Adaptations.pdf|

Service Standards - Allocations   ||downloadAllocations Service Standards.pdf|

Service Standards - Anti-Social Behaviour   ||downloadASB Service Standards_2.pdf|

Service Standards - Asbestos Management   ||downloadAsbestos.pdf|

Service Standards - Care Homes   ||downloadCare Homes Service Standards.pdf|

Service Standards - Customer Service   ||downloadCustomer Service.pdf|

Service Standards - Estate Services   ||downloadEstate Service Standards.pdf|

Service Standards - External Works   ||downloadExternal Works.pdf|

Service Standards - Gas Safety   ||downloadGas safety.pdf|

Service Standards - Hostels and Shared Houses   ||downloadHostels and Shared Houses.pdf|

Service Standards - Income Recovery   ||downloadIncome Recovery Service Standards.pdf|

Service Standards - Internal refurbishment   ||downloadInternal refurbishment.pdf|

Service Standards - Letting Standards   ||downloadMinimum Lettable Standards.pdf|

Service Standards - Resident Involvement   ||downloadRI Service Standard 2009.pdf|

Service Standards - Responsive Repairs   ||downloadResponsive Repairs Service Standards.pdf|

Service Standards - Support Services   ||downloadSupport Services.pdf|

Service Standards - Transfer Applications   ||downloadTransfer Applicants.pdf|

Service Standards - Witness Support   ||downloadWitness Service Standards.pdf|