Home > Residents > Tenants Handbook > 4 - Moving > Transfers and Allocations

This information sets out a range of options for Hexagon tenants who want or need to move. For more details on any of the options set out below, or for a full version of our Allocations Policy, please contact the Customer Services Team on 020 8778 6699 or email to customer_desk@hexagon.org.uk

Mutual Exchange
This is where you ‘swap’ your home with the home of another tenant. They can be a tenant of Hexagon or any other housing association or council. It is up to you as to whom you choose to swap with, subject to a few restrictions including the following:

Your home must be suitable for the person or family with whom you want to swap with (and vice versa). It must be the right size and properties specially built or adapted for the elderly or disabled people may not be eligible.

You and the person with whom you want to swap with must not have any rent arrears or be subject to any form of legal action against your tenancy.

No money may change hands between anybody involved.

You must get permission – in writing – from both landlords first.

Hexagon has joined up with two internet based mutual exchange organisations to make it easier for you to find a mutual exchange partner. These websites have details of thousands of tenants looking for a mutual exchange, and are completely free for Hexagon tenants to use. Please check out www.houseexchange.org.uk or www.homeswapper.co.uk. For more information about how these schemes work, please call our Customer Service Centre on 020 8778 6699 or email us at customer_desk@hexagon.org.uk. 

Moving out of London
If you are aged 60 or over, there are a couple of schemes that may be able to help you move of of London, including the seaside or countryside. Go to www.housingmoves.org for more information.

Buying a Home of Your Own
There are a number of schemes that can assist Hexagon tenants to buy a home on the private market or in some circumstances, the home you live in now. Click here for more information about Hexagon schemes. Click here for more general information.

A Hexagon Transfer
Nearly all Hexagon tenants can apply for a transfer (move) to another home. If you want to move, contact the Customer Services Team who will send you an application form, and arrange for your Housing Officer to visit you at home. The purpose of the visit is for you to discuss your housing situation with the Housing Officer, and for them to explain all the options available to you. Your application will be assessed and you will be registered on the Transfer Waiting List. Depending on your circumstances, your application will be ‘banded’. There are four priority bands ranging from Band A for the most urgent cases to Band D for the least urgent. Within each band, applications are ranked in date order so people who have been waiting the longest get more priority. As properties become available for letting to existing tenants, you will be sent details of the property by post. You can then ‘bid’ for the property if you choose to. If more than one bid is received, the property will be offered to the bidder with highest priority. Full details about our Transfer Policy and how it works are available in the information sheet Applying for a Transfer, available from the Customer Services Team.

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