Home > Residents > Tenants Handbook > 3 - Repairs & Improvements > What if I am not happy about the repair?

We are always trying to improve our repairs service so we do need to know when you are not happy with the quality of the work.

To help us improve the service, we will ask you to fill out the satisfaction forms that you receive when an order is placed with us. We will also be introducing a prize draw for every returned satisfaction form we receive; you could win £20 in either Sainsbury’s or DIY vouchers.

We also carryout satisfaction surveys, so do not be surprised if one of our staff calls you when the work has been completed to ask how well it went.

We use the most appropriate materials whenever we carryout any repair work. Sometimes however, things go wrong and you may not be happy with the quality of the repair.

If this happens, the first thing you should do is call the free phone repairs line, and we will send someone around to wither fix or inspect the problem.

If you are still not happy, you can make a formal complaint using our complaints form, and your complaint will be looked into by the Responsive Repairs Manager.

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