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Contacting Hexagon

 

This page gives details on how you can get in touch with us. Please also refer to the information on page 1.3, which gives details about how we will respond to you.

By Telephone

All calls are answered by trained customer services staff. We will not normally need to put your call through to anybody else.

Repairs Freephone

0800 393 338
To report a new repair, or check on an outstanding repair, call this number.
The line is staffed between 8.00am and 6.00pm Monday–Friday
(excluding public holidays).

Emergency Repairs

0800 393 338
To report an EMERGENCY repair, call this number any time. Outside normal office hours, a recorded message will give you further information. Please see page 3.1 to find out what counts as an emergency repair.

Other Enquiries

020 8778 6699
Use this number for all enquiries, problems, and complaints other than repairs. The line is staffed between 9.00am and 5.00pm Monday–Friday (excluding public holidays).

In Writing

Hexagon Housing Association
130–136 Sydenham Road
London SE26 5JY
Remember to include your name and address. Your letter will be passed to the person or section best able to deal with your enquiry.

By E-Mail

customer_desk@hexagon.org.uk
Your e-mail will be acknowledged and forwarded to the person or section best able to deal with your enquiry.

By Fax

020 8676 7811
Your fax will be forwarded to the person or section best able to deal with your enquiry.

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Hexagon Housing Association
HEXAGON HOUSING
ASSOCIATION

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