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Tenants Handbook
1 - General
Introduction
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Tenancy Support Service
Equal Opportunities Statement
Confidentiality and Data Protection statement
Complaints
Compensation
2 - Your Tenancy
Estate Service Standards
Moving in
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Rights and Responsibilities
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You and your Neighbours
Harassment
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Lodgers and Sub-letting
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3 - Repairs & Improvements
General Repairs Information
How do I report repairs?
What happens when I report a repair?
How long will the repair take to get done?
Are there any repairs that Hexagon won't do?
How often does Hexagon service gas appliances?
Who decorates my home?
Do I need to report repairs outside my home?
Can I carry out improvements to my home?
Inspections
Aids and Adaptations
Who is responsible for maintaining gardens?
Condensation
Vandalism and Neglect
Forcing entry
Can I claim compensation from Hexagon?
What if I am not happy about the repair?
4 - Moving
Transfers and Allocations
Buying a Home of your own
Moving out
Publications
Developments
Attention all developers
Development Strategy
Current Developments
Bricklayers Arms, Southwark
Chilver Street, Greenwich
Erith High Street South, Bexley
Normanton Street, Lewisham
Publications
Partners' briefing August 2005
Home Ownership
Current Schemes
Buying a Shared Ownership Home
Buying more shares: Staircasing
Selling your shared ownership home
Social Homebuy
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Application Guidance Notes
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Hexagon meets local need
Shermanbury Close
Recent News (click here)
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