Since the lockdown on the evening of 23 March 2020, and in line with the then government’s advice, Hexagon has only been carrying out emergency and urgent repairs in residents’ homes and in communal areas. Additionally, Hexagon has been carrying out property safety-related works in residents’ homes and communal areas but not any improvement works or routine repairs, which the government had deemed ‘non-essential’.
In response to the government’s latest guidance issued on 11 May 2020, Hexagon will now gradually extend the services it provides to its residents with all the required safety measures in place that will protect you, our staff and contractors’ operatives to help stop the spread of Covid-19/coronavirus. However, this latest guidance, which may be subject to further changes, does not take us back to the normalcy we had prior to the current lockdown.
Repairs and maintenance
Any routine repairs that residents have reported thus far and have not been carried out, will be gradually raised with our contractors from 26 May 2020 onwards. If residents have any new routine repairs, they can report these to our Customer Services Centre via the usual channels with effect from 26 May 2020. However, residents should note that some of this work may take longer than normal to complete as our contractors gradually bring back some of their staff who had been furloughed.
However, Hexagon will continue to carry out all emergency, urgent repairs and repairs to its void/vacant properties on time and in line with the government’s latest guidance.
Our Stock Improvement Team will contact residents whose homes are on this year’s improvement programme for works such as replacement of kitchens/bathrooms and painting of internal and/or external communal areas and agree a timetable with residents to get this work done.
Work will be undertaken in line with the government’s latest guidance.
Hexagon will continue to carry out all property safety-related works, which includes gas safety checks, water hygiene checks, electrical safety checks and fire safety remedial works in line with the government’s latest guidance.
How will Hexagon and its Contractors manage these works?
Residents’ safety is paramount and so the following approach will be taken by Hexagon and its contractors:
- In advance of attending your home, a resident will be contacted and asked if they have Covid-19/coronavirus, are self-isolating or ‘shielding’ and also discuss the work that needs to be undertaken in their home. If none of these situations apply to a resident, work will be undertaken in line with the government’s latest guidance.
NOTE: No improvement works or routine repairs will be carried out in a resident’s home if they or anyone in their household is self-isolating and/or ‘shielding’. Therefore, only emergency and urgent repairs would be carried out in a resident’s home, in line with the government’s latest guidance, if a resident or any member of their household is self-isolating and/or ‘shielding’.
Gas safety checks and other property-safety works will be carried out in a resident’s home once their or any member of their household’s self-isolation ends. If a resident or anyone in their household is ‘shielding’ contractors will make arrangements to attend the property in line with the government’s latest guidance, which among other measures advises operatives to avoid face-to-face contact.
However, all works in external and internal communal areas will continue to be carried out in line with the government’s latest guidance.
- However, if work is to go ahead in a resident’s home, before entering a resident’s home an operative/surveyor will wear appropriate personal protective equipment (PPE), as per the government’s latest guidance. The operative/surveyor will also maintain social distancing from the moment they knock on the front door and whilst they are carrying out the work up until they leave a resident’s home. If there is not enough space in a resident’s home to maintain social distancing, the resident(s) and other members of the household will be asked to stay in a separate room whilst the work is being carried out.
- Operatives/surveyors will sanitise their hands before and after leaving the property. Operatives/surveyors will also clean/sanitise all the surfaces that they will have touched in a resident’s home before they leave. Residents will be advised to keep internal doors, which lead into the area(s) that operatives will be working in, open so that operatives/surveyors do not touch door handles.
- Hexagon and its contractors will not allow any of its operatives/surveyors who have Covid-19 and/or show any signs of Covid-19/coronavirus to report for work.
- Hexagon and its contractors will always continue to follow all measures in the latest detailed guidance from the government.
What can residents do?
We appreciate that these are extremely worrying times for our residents, but we would like to reassure residents that Hexagon and its contractors will always prioritise residents’ and their staff members’ safety. Hexagon’s staff and contractors’ operatives will ensure that they adhere to the government’s latest guidance at all times.
Residents’ cooperation, particularly with providing operatives/surveyors access into their homes and/or communal areas and maintaining social distancing at all times would be greatly appreciated as the works that will need to be carried out will ensure that residents continue to live in warm, decent and safe homes.
If residents have any questions, they can contact our Customer Services Centre.
Where is the government’s latest guidance/advice?
The government’s latest guidance/advice, which Hexagon and all its contractors are following can be accessed via the following link:
The government has also issued a letter that it wants organisations like Hexagon to share with all its residents. Hexagon will share this letter with all residents via various channels, but it can also be accessed via the following link: