If you are suffering from a nuisance, harassment or domestic violence and you have not already reported it to Hexagon, please tell us about it. We take all reports seriously and will always:
- Acknowledge your report in writing.
- Send you an anti-social behaviour information pack (or information about domestic violence services).
- Investigate your report.
- Contact the person(s) you are reporting (unless you ask us not to), and any witnesses within 10 days.
- Discuss with you and agree a plan of action, and confirm it in writing to you, within 10 days of your report.
We always carry out a ‘test of reasonableness’, and if we consider your report to be unreasonable, or if we do not think any intervention by Hexagon is required, we will say so and explain why.