Service Standards & Local Offers


The Tenant Services Authority (TSA) was the previous Housing Association Regulatory Body. It developed a regulatory framework together with tenants, local authorities and housing associations, which was designed to improve the services that people living in social housing receive. Hexagon welcomed this framework as a formal structure to work to, and we were particularly pleased to see that it covers several of the areas where we have already set out our commitment to providing a high-quality service to our tenants via our published Service Standards.

You can download copies of our Service Standards and the Local Offers, which were developed in partnership with our residents, by clicking here.

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Hexagon Housing Association