We are proposing, subject to your comments, to cease the practice of sending out quarterly rent statements to everyone from January 2017.
We have been sending rent statements out with Home News four times a year for many years, but your feedback tells us this is not a very effective exercise, because by the time you get the statements they are a couple of weeks out of date. This is frustrating if you would like to see the up-to-date position. It is also quite costly for us in staff time and printing costs and it adds to the postage bill. Using the amount of paper the exercise takes is also not good for the environment.
For residents who are used to checking their utility bills or communications packages (cable TV, broadband and phones) online, we suggest you sign up to view your rent account online also.
You will need to register to see your rent account online, so contact Customer Services (020 8778 6699) and ask to register. We will then send you in the post a separate PIN and password; these are needed for security purposes. You will be able to change the password to something more memorable when you first log in. The balances are updated twice a week and will give you a more up-to-date view of your rent account than is available from your quarterly rent statement that is sent to you through the post.
Of course, you can phone the Customer Services team and ask for a statement to be sent to you at any time. If you have any comments on the proposed changes, please let us have them by 18th November by email to email@example.com or write to Resident Involvement Admin, Hexagon Housing Association, 130–136 Sydenham Road, London, SE26 5JY.
CONTACT US FOR HELP WITH SETTING UP YOUR RENT ACCOUNT ONLINE