This page gives details on how you can get in touch with us. Please also refer to the information on page 1.3, which gives details about how we will respond to you.
All calls are answered by trained customer services staff. We will not normally need to put your call through to anybody else.
0800 393 338
To report a new repair, or check on an outstanding repair, call this number.
The line is staffed between 8.00am and 6.00pm Monday–Friday
(excluding public holidays).
0800 393 338
To report an EMERGENCY repair, call this number any time. Outside normal office hours, a recorded message will give you further information. Please see page 3.1 to find out what counts as an emergency repair.
020 8778 6699
Use this number for all enquiries, problems, and complaints other than repairs. The line is staffed between 9.00am and 5.00pm Monday–Friday (excluding public holidays).
Hexagon Housing Association
130–136 Sydenham Road
London SE26 5JY
Remember to include your name and address. Your letter will be passed to the person or section best able to deal with your enquiry.
Your e-mail will be acknowledged and forwarded to the person or section best able to deal with your enquiry.
020 8676 7811
Your fax will be forwarded to the person or section best able to deal with your enquiry.