Report a Repair


Report a Repair Online

For an urgent repair, or where it is not appropriate to use the online form below, please call on either Freephone 0800 393 338 or 020 8778 6699.

For out-of-hours emergencies (i.e. outside 8.00 am and 5.00 pm Monday to Friday) or in the unlikely event that our phone lines are not in operation, please call Pinnacle on 020 3701 3518.

REMEMBER: Our contractors, BSW Heating, deals with all of our gas repairs. Should you need to contact them, please call them direct on Freephone number 0800 206 1367. They are open 24 hours a day, 365 days of the year.

To view all details of who is responsible for which aspects of repairs to your home, follow this link to the repairs section of the Tenant Handbook.

For non-urgent repairs, or to request a surveyor inspection, please use this form (after logging in to your tenant account). When you have completed the details, submit the form. Your request will then be dealt with by the Repairs Team, one of whom will be in touch with you to organise the repair.

Love London Working

Did you know Hexagon can help you with finding training courses or employment? If you need help with writing a CV or completing an application form, why don’t you take a look at how our Employment and Skills Team can help?

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