Hexagon is a member of HouseMark, a national benchmarking company. Together with other Housing Associations we supply performance information and costs to HouseMark on an annual basis.
HouseMark have developed a benchmarking dashboard. This allows us to easily see how we are performing, in terms of value for money, against a range of services.
Before reading the information at the HouseMark page there are a few things that are worth explaining.
The initial screen gives a Value for Money summary, plus a series of links to more detailed areas of service delivery. It is generally easy to navigate, but a few options are worth noting.
The screen allows the user to view the data either as a grid or in a list; the latter makes comments more easily visible where they have been added.
The ‘compare with’ option allows users to compare different groups; the ‘peer group’ is selected by the landlord – for Hexagon, this is housing associations in London with fewer than 7500 homes.
For each of the service options, there are two aspects:
- The + gives a breakdown of the data in the VFM chart.
- The → gives access to a service dashboard.
A Few Terms and Phrases
HouseMark tends to use quite a lot of jargon and abbreviations, so we have provided the list below to help you understand the terms they use.
|CPP||Cost Per Property|
|Direct employee costs||In the main, staff wages, pensions, national insurance, car allowances.|
|Direct non-pay costs||Other costs that relate to providing the service. For example, for rent collection and arrears this would include:
• Bank and other charges for rent payments.
• External benefits advice that Hexagon ‘buys in’.
• Legal costs.
|LowerQ||Lower Quartile – the lower 25% of housing organisations|
|Median||The mid-point in a set of data.|
|Overhead costs||Costs relating to offices, senior staff, etc.|
|Rank||Where a housing organisation is placed in the sample (where 1 is the best).|
|Sample size||The number of housing organisations for which there is data.|
|UpperQ||Upper Quartile – the top 25% of housing organisations|